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Businiess name:
Buy-Back Games
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Review by:
citysearch c.
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Review content:
Bought a used 360 at the Thorton store after trading in a series of EXCELLENT quality used games and systems. I received a system that immediately made an eerie whirring noise and often would be completely unable to read my 360 games. \r
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After playing a BRAND NEW disc for a good 48 hours, it too, was unreadable. I noticed it was VERY scratched and took it back to the (legitimate) store I bought it from. They said the CD looked as if it had been dragged across sand paper.\r
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As it turns out, it was the system itself that was scratching my games - easily scratching 4 of my games beyond readability.\r
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Where is the quality control?\r
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When I took the system back o the store, the employee explained to me that the scratched games were just a result of normal ""wear and tear"". They tried to convince me that the system was fine, but after resistance and a call to the manager, they took it back.\r
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If they actually stood by their used systems, wouldn't the employee plug in my 360 at the store to show me that the system is fine? \r
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All I received upon return was a quick ""this is wear and tear, don't return it"" lip service and instant store credit when I dared them to plug it in so I could show them the problem.\r
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1 star for the horrible product control and skeezy return process from the redhead employee and 1 star for the employee who bought back my trade-ins. He was very knowledgeable and caring about both games and customers.
Pros: The men I interacted with when buying and selling games were both knowleadgable and cool
Cons: The used-cars-salesman attitude I was received with when trying to return an obviously-defective product.
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