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Businiess name:
Laughlin Kennel (Reported Closed)
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Review by:
citysearch c.
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Review content:
We purchased a puggle, puppy from LK in June of 2006. She was a little older and had not been sold because of a case of kennel cough. We went to see her, we were only allowed to play with her for 10 minutes before she was scooped up and we were asked to make a decision. We could tell she needed a loving home, and clearly seemed neglected so of course we took her to get her out of there. Not 3 months later in September, we noticed she was experiencing symptoms of what can only be described as as stroke-like, after going to the vet and the emergency room with her, we were told that she with almost 100% certainity had pug encephalitis, a CONGENITAL neuro-immune disorder. Despite LKs statement that they will give a reimbursement or replace to puppy if there is a congential disease, they refused to help us, and even stopped returning our phone calls. We had offered a note from the vet and/or the ER, but they refused to accept it and honor their agreement. Luckily she recovered from her seizure and has not had any since. After going through this, we then ran into another problem about 10 months later (not even a year after we purchased her) we found out to our surprise, that despite the fact they told us she was spayed, she was not. When we contacted them, they insisted that they never spayed or neuter any of their puppies and it was our problem, despite we have a statement on paper saying she was. They again were not helpful, and we were told to stop calling them. Unfortunately there is no action for us to take against them, expect to help educate others about their unwillingness to stand behind their contracts.
Pros: Nothing
Cons: Everything else!!!
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