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Businiess name:
Patterson Auto Body
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Review by:
citysearch c.
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Review content:
I am new to the area and I picked Patterson because it was closest to my house. It turned out to be a disastrous choice. I took my car in in mid-Feb. After 3 visits, the problem was still unresolved. They did a wretched, totally unprofessional job on the fender moldings. I caught the owner, Frank Patterson, twice installing used, damaged parts and claiming them as new. As a pay-back, somebody in the shop decided to speed up the re-work by prying the moldings off with a screw driver against the underlying sheet metal. No attempt was made to fix up the pry marks, some of which penetrated to bare metal. They just covered them up with the replacement moldings. After the 3rd repair, the moldings pieces were still misaligned and the double-sided tapes were rolled in places, all-in-all a really ugly job. This was now the end of May. I finally persuaded the insurance company to switch me to another body shop. It was at the new shop that all the pry marks were uncovered. I complained to the insurance company. They sent out a supervisor to document the damage and I showed him the used damaged moldings that Patterson used and charged as new. I asked the insurance company to consider striking Pattern Auto Body from the ""Preferred"" list. It was the end of June by the time the saga was over. Normally I don't like to hurl labels. But in this case, ""dishonest"", ""unprofessional"", ""sub-standard"" are what come to mind with Patterson Auto Body. I would caution any potential client of Patterson Auto Body that there is an extremely high probability that you would get your vehicle back from the shop in inferior condition than before the accident - use Patterson at your own peril.
Pros: They work with a nearby AVIS to provide rental cars on site
Cons: Dishonest dealings, unprofessional behavior, sub-standard work
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