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Businiess name:
Urban Active Fitness
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Review by:
citysearch c.
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Review content:
DO NOT SIGN A CONTRACT HERE!!! Absolutely everything that was explained to me verbally was 100% INCORRECT. I signed up for a personal trainer (I spoke with Hector), they said once a week, twice a week and once a week for $128/month. I said OK that sounds reasonable but what if I want to cancel. Well I had to pay $300 up front to start services (for the first and last month). Ok fine. Then if I wanted to cancel I only need to give them 30 days notice because it was a MONTH TO MONTH contract. So I signed the contract, paid the $300 and did a session. I got home and read over the contract. Turns out I was paying for only THREE TIMES PER MONTH. For $120, you're out of your mind. So I call to cancel, they said ok. One month later they pull another $128 out of my bank account so I call in and they say I never called and they can't cancel it now without another $250 or if I move, have a medical excuse or DIE??!! Excuse me NONE of those are options. I only used 3 sessions and you want me to pay $678!!! THAT IS NOT OK!!
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