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Businiess name:
Urban Active Fitness
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Review by:
citysearch c.
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Review content:
BEWARE! I agree with the other reviews that Urban Active is ""deceptive,"" 'shady,"" ""under-handed"" and they find strict excuses to not let you out of their contract. And I've seen another posting that they have pushy/high pressured sales which I'd also agree with.\r
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I signed a membership on month to month & explained that I didn't want a contract as I didn't know how long I'd be in Columbus. I then met with the training department - I again explained I didn't want a contract. Training said if I submitted a piece of MAIL with an out of area mailing address I could cancel the contract. Based upon this, I agreed to sign a contract.\r
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Well, about seven months later I told the same person I'd signed my training contract with that I was leaving for the winter and needed to cancel the contract. I provided a piece of mail with an out of state address. He processed my cancellation and assured me there wouldn't be any problem.\r
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This wasn't the case. About two months later I'm contacted by UA's billing company - that I didn't show proof of relocation. I disputed. I contacted UA and again provided a different mailing with the same out of state address.\r
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UA changed the reason my cancel wasn't accepted to me allegedly being in the negative balance on my training sessions. I again disputed this. \r
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Then UA changed it again - back to I didn't show proof of relocation but at this time they set further restrictions on what documents are acceptable in order to cancel due to relocation to include a lease, utility bill or letter from my employer. This isn't what was communicated to me before I signed my contract and I've shared this with UA and that I signed the contract based upon being able to submit mail with an out of area address. I wouldn't have signed a contract based upon these cancelaton terms as I'm aware I likely wouldn't have been able to provide these restrictive items.\r
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I don't even have any of these for Columbus as I don't have a lease or utility bill there either. I travel for work and I often relocate temporarily on my own too.\r
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Meanwhile UA has continued to bill me over $100 a month for my training - I don't even have a membership there to use training sessions. And their training prices are HIGH.\r
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Also, I read another review that there's a way to early cancel a contract if you pay a fee - no surprise that UA hasn't offered me this option either. \r
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I won't give them access to my bank account again.
Pros: The gym was nice but going downhill, less classes offered
Cons: Deceptive practices to get people to sign contracts
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