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Businiess name:
Appliance Doctor
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Review by:
citysearch c.
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Review content:
I wish I had known prior to my purcahse that the maker of my high-end appliance used only Appliance Doctor of Ladson as their local warranty contractor.\r
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Every word of every negative review I have read about this little business is exactly as stated. (As for the one positive I read, and that in itself took some time to find, I have come to the conclusion it must have been written by a family member, a good friend, or just a plain fluke.)\r
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On their site, the BBB has Appliance Doctor of Ladson rated as an ""F""....amongst the reasons is it is stated they do not belong to it. I can see why. Each trip to service my appliance consisted of something new-- the technician(s) did not have the proper tools, did not have the proper skill sets, or had the wrong part through improper diagnosis and, indeed on the last trip, did leave my appliance in a worse condition than when they started. Even my trying to work around the problem met with failure because Appliance Doctor, through their inability to dismantle a specific part, ended up taking a whole assembly with them-- along with a key part that didn't need to be removed, thus not allowing for hook up of a temporary replacement. This is going to add to an already lengthy delay, and one that is magnified by the holiday and the inconvenience that will now occur through their poor service.\r
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We have since contacted the store where we bought the appliance and have been offered (after ""indepth"" discussing of options) a totally new replacement appliance as soon as possible, and one which is not serviced by this business. I honestly can not accept ANY repairs made by Appliance Doctor at this point and point-blank refuse to do so, nor buy any more appliances that rely on them for servicing. \r
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It was mentioned to the store manager that they might take into concideration they are starting to become known around the area for having poor customer service and questionable warranties because of incidents such as this with Appliance Doctor . Not really good press for an appliance store in this economy. Funny how little comments can make such a difference when trying to remedy a problem. \r
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Anyway, I give Appliance Doctor of Ladson one star at best. The rule of telling two friends, who tell two friends, who tell two friends of their capabilities, or lack of, applies at this point . Sorry.
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