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Review content:
Unfortunately, my first and only experience with the Beehive was negative and costly. I told Tonya that I wanted my hair to be somewhere between my shoulders and my chin (it was long) but said I trusted her with the length. She cut it just below my shoulders, and when I tried to fix it at home I didn't like it (it looked like a shelf across the back). I made another appointment immediately to ask her to take it shorter like I originally wanted, but when I showed up for my appointment she and Meg (the receptionist, who had previously been friendly) were standing at the reception desk just staring at me. No greeting, no smile, nothing from either of them. Tonya finally asked what I needed, and I explained. She said, ""So you want a whole new haircut,"" and then proceeded to do what I asked. Afterward, Meg asked if she should charge me for a full haircut, and Tonya sighed, said, ""Well, that's what it was,"" and then asked me, ""What do YOU think you should pay?"" I said that I would pay whatever she thought was fair, and after some long, awkward silence from both of them, she finally said I should pay for half of a haircut.
I've never before been charged for someone to go back and ""fix"" a haircut I wasn't happy with, but I understand if that's The Beehive's policy. What I don't understand is why Tonya didn't say that up front, rather than trying to make me feel as uncomfortable as possible and manipulate me into offering to pay for a whole new haircut. Be professional, please, and don't try to guilt your clients into paying for fixing a less-than-great haircut. Just state what your policy is and allow the client to decide what they want.
Bottom line: this haircut cost me $100. The worst part is that, while Tonya gave me the length I wanted, she also gave me ridiculously short layers which have ensured months of growing out a very awkward haircut. Needless to say, I will not be going back to The Beehive, and hope that they make their policies clearer for clients in the future.
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