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Review content:
Bought my SLX in 1996. Put 18 hours on it, four days, when the engine locked up, didn't even have it a month-not even long enough for the state registration to go through. Took it in under the service warranty in early June...they didn't look at it till JULY. When I went to check on it, they couldn't find it..took me to one that was NOT mine. I told the tech it's not mine, he said yeah it was, I said no, I haven't even been able to mount the registration numbers on it yet, and there's a big scratch missing on the lion's head decal. Oh, he says. I found it, and it looked like they had taken it out and sunk it..it was filfthy, dirty, and had water damage in it. \r
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Polaris refused to honor the warranty, saying it had been subjected to extreme abuse, that it had been run without oil and improperly maintained. I argued with them, showed them THEIR receipts of oil, flush, etc that I bought from them every time I rode the PWC (all three times). I have an extensive history with motor vehicles, and my husband owns his own trans shop, so I know all about maintenance on a vehicle, esp one in salt & brackish water! I went up, on my lawyers advice, to take pictures of MY PWC, and when I started taking pictures, Word's techs approached me and told me they would call the police if I didn't leave. I told them to go ahead, and they did. The cops came out, saw a very pregnant woman taking pictures of her PWC and acted as bodyguards for me FROM the techs, bless their hearts. \r
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Finally, Johnny Word himself came out, said that HE wasn't paying for it, POLARIS wasn't paying for it, and to ""Go ahead and report me, that's what I have insurance for."" \r
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Caveat emptor, people!!\r
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Oh, and just a little bit of info...Polaris stopped making personal watercraft a couple years ago. Evidently, they just couldn't get it right. Duh.
Cons: owner, manager, techs, customer service, policies
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