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Businiess name:
San Luis Resort, Spa & Conference Center
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Review by:
citysearch c.
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Review content:
Before we left Houston for Galveston we booked a VIP Suite for a romantic weekend away from the city. We called an hour before leaving and told them we'd be there in two hours. When we arrived they didn't have a VIP suite for us. They instead told us that they'd give us a room just as large for the same price, a condo no doubt. We weren't going to let this ruin our time so we agreed. The 'condo' was a ten by ten room with a bed that folded out of the wall! Hilarious, all this for $400!\r
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When we asked for a regular room instead they could only offer us a room with two double beds. After much debate we were not given a dicount or any gratus, but simply checked and wondered into the night without them so much as even offering to help us find another room. Their staff were rude and in no way helpful or apologetic. I made this reservation with the Hotel itself, not online.\r
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Travelers beware!
Cons: Staff, Accomodations
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