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Businiess name:
Inn of the Seventh Ray
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Review by:
citysearch c.
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Review content:
I have been going to the Inn for 30 years and live in the community. I go there monthly and have had two weddings, a funeral and several birthday parties there. Two weeks ago their valet guy, Frank, inadvertently took my keys to the car on his 2 hour lunch break. My friend and I had to wait 90 minutes for him to return. It was a hot day and thankfully we did not have to go to the airport..my friend lives in Thailand. \r
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I decided to be a nice person and not disturb the wedding party ot Inn staff who was organizing to come into the restaurant. A few days later I phoned to talk to someone in management about this experience. A nice waiter told me to call back and speak to either Marie or Patrice of my experience. He assured me that my experience and feelings would be heard.\r
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I called back later and got Patrice. She was unapologetic and defensive asking ""What is it exactly you want us to do?"" I said I wanted to get comped a free dinner..for the hassle of losing my time and that they should take responsibility for this mishap. They own the valet service there too. She seemed like she would put my call into the round file (trash) as her attitude was absolutely horrid toward me...a regular client. \r
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When my call was not addressed two weeks later...I called again and asked for Marie. Just my luck the lazy Patrice answered the phone. My father owns a fancy restaurant in NY, he would never treat anyone the way Patrice treated me. Patrice is a total drip. No personality and no customer service background. A terrible person to bring issues too. In my opinion, she should be fired for how she next treated me.\r
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I reminded her of my call two weeks ago. She said she brought it up to the owner and if she wanted to..she would get back to me. At which I said ""I cannot believe how rude you are and your owner is to ignore this call. How would you like to wait 90 minutes for your car?"" She said ""I wait comfortably"" at which point I hung up on the bozo.
Pros: Great location, good food.
Cons: They could not care less about customer complaints...their attitude is ""next""..no loyalty to loyal customer.
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