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Businiess name:
Watassa Management
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Review by:
citysearch c.
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Review content:
Watassa manages the apartment I live in, which is in the Columbia Heights neighborhood.
Francis, is the person at Watassa that I have worked with always. He is very responsive and handles problems quickly. The apartment has had water leaks various time but the leaks are fixed promptly. On one occasion, it took almost a month but this was due to the fact that it wouldn't stop raining and his technician was out-totally not his fault.
On another occasion I disputed a late rent charge because they had not received the check I had mailed (which I HAD sent days in advance), but weeks later the check was cashed by the owner (I assume) and I was charged an overdraft fee. I contacted Francis and sent him proof of the bank fees and I was reimbursed. It was their mistake and they handled it correctly.
Also, every time we have problems with rodents- they quickly send someone to set up traps/cover holes. Recently our washer broke and they replaced it with a brand new one.
I really appreciate the way they work with us and even though they are not perfect they are efficient. I think they are a GOOD management company.
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