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Businiess name:
Monterey Plaza Hotel & Spa
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Review by:
citysearch c.
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Review content:
This was a family trip for us to celebrate my mom's birthday. We were really looking forward to our time in Monterey and were excited to be staying at the Monterey Plaza Hotel. That's why it was so terribly disappointing to have our stay go so badly. Our first night, I have no complaints. Our rooms overlooked the dolphin plaza and out onto Monterey Bay. This is truly and beautiful view and we left our windows open all night so we could listen to the surf and the seals barking. Saturday night was a nightmare. There was a large wedding out on the plaza and we were quite relieved when the noise stopped and the participants moved inside. But that was just the beginning. Once the music started our rooms were turned into a dance club. The noise level was so high that we could here the disc jockey and every song they were playing. I kept calling down to the front desk and they kept promising to contact banquets and get them to reduce the volume but that never happened. As it got closer to 10pm and my calls were getting more irate the front desk switched to ""well, the music will stop at 10."" The music did stop at 10 but then the participants spilled back out on to the plaza and we were treated to screaming kids and drunks for the next several hours. Now, obviously, you can't blame people for enjoying their wedding and whopping it up. But I do blame the hotel for renting out those rooms over the banquet hall when they knew far in advanced that a wedding was booked directly below. We had such a short time in Monterey and I really feel that the hotel disregarded our concerns and certainly did not provided us with the experience that we payed for. I can't in good conscience recommend that anyone stay here. It's a beautiful building, and a wonderful location but if you're there when there is a party or convention, you're just going to have to live with noise. This hotel doesn't seem to value the individual traveler or family as much as it's banquet and convention business.
I wanted to update this review. I received a phone call from the hotel and they apologized and are working to address my issue.
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