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Businiess name:
Hotel Alsace
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Review by:
citysearch c.
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Review content:
We checked in an left for a wedding, It was midnight when we returned to find we had no light in the entrance of our room, every time the AC came on there was a loud rattling, we had one face towel and one hand towel and 3 bath towels for 2 persons. We could not sleep with the ratting of the AC. We also had the AC vents directly over the head of the bed blowing straight down on us. The next day at checkout I asked for a possible reduction in our bill of $144.00 for one night and it was refused. The girl at the desk called the manager ,at my request, and she informed us that they had someone on staff that could have helped us even thought it was in the middle of the night when we discovered the trouble and that NO there would not be an adjustment in the price nor did she say she was sorry we were inconvenienced. She did not even come out to discuss the problem just left it up to the desk clerk. We should have been informed when we checked in that if we needed anything they could provide help at any hour. The boy at the desk upon arrival was cold, the girl at the desk at our departure was indifferent. Not a place I wish to stay again.
Cons: Staff was indifferent room was not well appointed
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