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Businiess name:
Brewer Lawnmower Repair & Service
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Review by:
citysearch c.
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Review content:
i was sooo apalled by the level of disrepect in tone & demeanor on the phone by these people that I had to write a review. I called and told them the problems with my lawnmower after having my father-in -law look at it & him telling me what was wrong with it. they responded rudely with, ""we don't work on lawnmowers worked on by other people, because it takes too long."" I replied, ""you're gonna flat out refuse to service my lawnmower?!? I've never heard of a business that refuses to give service."" she replied, ""well, you have now"". the tone in this lady's voice was so incredibly rude, it was unbelievable. needless to say I will be telling EVERYONE i know how rude & inconsiderate I was treated. who refuses business?!? if her contention is that they don't know what happened to it prior to coming to the shop, why would that matter?!? i WAS willing to pay whatever it took, within reason, to have it fixed. if it took longer, that's just more business for them. who refuses that kind of EASY money?!?!?!?\r
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this place is an absolute joke. \r
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needless to say, I'll be taking my lawnmower to Aurora Mowers, where I told them the EXACT SAME STORY. Guess what?!? they were polite & WANTED my business & expressed appreciation for me even calling them. \r
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BOTTOM LINE: AVOID BREWER LAWN MOWER & REPAIR SERVICE!!!!!!!!!!!\r
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Pros: NOTHING POSITIVE WHATSOEVER!
Cons: ATROCIOUS CUSTOMER SERVICE!
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