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Businiess name:
Iowa Diamond
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Review by:
citysearch c.
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Review content:
We were immediately confident in Iowa Diamond's knowledgeable and friendly staff . The office-like showroom is not as fancy as a typical high-end jewelry store, but the selection is good and the staff takes more time with you than you would normally find. That being said, there seems to be a disconnect between sales, the people actually working on the jewelry, and management, and estimated completion dates are about 2 weeks behind. Overall, for my custom wedding band and my fiance's wedding ring, we probably took 10 trips to the store which was inconvenient. In addition, our rings were pushed off several times for what seemed like more important (or possibly higher-end) projects- we did not feel like a priority or like we were being treated fairly or equally as clients by the company. Prices are higher than we have seen elsewhere at equally high-end (or higher-end) jewelry stores- perhaps the only game in town? That being said, our sales representative truly did her best to follow up and to be in touch throughout the process, despite the frustrations and setbacks. I would not recommend Iowa Diamond based on the fact that the creation and purchase of our wedding rings, something that you might typically enjoy, became a somewhat grueling and painful process that took almost 3 months to complete.
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