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Businiess name:
Wholesale Parts Direct
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Review by:
citysearch c.
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Review content:
definitely would not recommend First Texas Honda for sales or service. While the buying experience was satisfactory, the salesman continuously reminded us of the ""free services"" that First Texas Honda provided. The salesman stated over and over that they would provide ""free oil changes for the life of the vehicle"". No caveats were stated by the salesman at that time. When we came back for our ""free oil change"" we were told that we would have to purchase another service to get the free oil change. They tried to sell us a tire rotation service (even though the vehicle had only 6,000 miles on it) for a ridiculous price. When I questioned Andrea, the General Sales Manager about this, she was very rude and condescending and stated that we signed a document that stated that the ""free oil changes"" came with the purchase of another service item. We did indeed sign this document during the 50 or so documents that we had to sign at closing but this was never reiterated in a way to insure that the customer understood. All we got from the sales staff was ""free oil changes"". Andrea also stated that this had been a problem in the past but that they had not addressed it yet. Andrea's attitude and lack of management skills ensured us that we would not be buying our next vehicle at First Texas Honda.\r
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