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Businiess name:
Awesome Bounce!
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Review by:
citysearch c.
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Review content:
The bounce that I ordered was the Princess bounce and online was shown to be 15 x 15. The one that we got was 12 x 12. I noticed the size after the gentleman setting up the bounce had already left. The week following the party I spoke with Veronica from Awesome Bounce and she assured me that Awesome Bounce does not have a 12 x 12 in the Princess bounce. However, my husband, my brother-in-law, and myself measured the bounce with a tape measure. All of us measured 12 x 12. I think someone needs to check the sizes of the Princess bounces. Also, due to faulty scheduling, the bounce arrived an hour late.
RESPONSE FROM Awesome Bounce:
Hi Eileen, thank you for taking the time to share your Awesome Bounce experience with us. Please understand that we've got many "Princess Bouncers" of varying sizes. When you choose a specific unit, as you did, it will be the size advertised on our website and reflected in our customer service communications. We're very sorry that you chose a unit that was not the size you were looking for. Had we known in advance, we could have easily swapped your unit for the correct one. We're very sorry for the lateness, as you know, the 4th of July is one of the busiest days of the year in our industry and we do our best at keeping the deliveries on time. We're very sorry that you were displeased with your experience and we look forward to making up for it next year! Take care :-)
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