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Businiess name:
The Ritz-Carlton, Lake Las Vegas
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Review by:
citysearch c.
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Review content:
When you hear the name Ritz Carlton, you automatically think upscale, 5 star hotel, right?\r
If I'm not mistaken, the Ritz Carlton in Marina Del RAy is rated one of the top 10 best hotels in the WORLD.\r
So, how is it that the Ritz in Vegas lowerd its standards? Truth be told, the clientele there was mostly middle class people, but one still expects Ritz high standards.\r
The service was slow. The staff was not in a hurry to accomodate us. Once we got to our room, the view was terrible, but the worst thing I EVER experienced in any hotel was the fact that the room was not cleaned when we went in. There was dust everywhere, and are you ready for this? THERE WAS URINE ON THE TOILET SEAT!!! Yes, you read correctly! This in a 4 1/2-5 star hotel. UNACCEPTABLE!!!\r
Disgusted and horrified, we called the front desk to explain the situation and their response was that we can change rooms if we wanted to. I could not believe that they were not as shocked as I was and most of all apologetic. We did end up with another room with a better view, because I was very vocal, but I still can't believe that a hotel of such caliber can have such problems. Who ever is in charge of hiring help should be fired. The manager should be replaced or retrained on how to find suitable help that won't embarass Ritz.
Pros: Nice view of the lake if you pay for it
Cons: Since the patrons are not upper crust, good service is not their priority/below average
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