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Businiess name:
Masa
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Review by:
citysearch c.
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Review content:
So disappointed! Came here for my birthday with out of town family and friends. Reservations were made over a week in advance for 9:30PM, didn't even get seated until 10:15 after being told 4 times our table was being cleared and we would sit in one minute. The only compliment I can give is that the drinks were great. Other than that, it was, by far the worst dining experience ever! The waiter apologized for our wait and assured us we would be taken care of. Once seated, our drinks took another twenty minutes to arrive. We ordered appetizers, which came out over 40 minutes later and were ice cold. The waiter checked on our appetizers another 10 minutes after we had eaten them and when I mentioned they were cold he said, oh, wow, and we're not even that busy now. WHAT???? He then walked away without clearing our empty plates, didn't take our dinner order and ignored the fact that our drinks were empty. At this point I requested the manager, who did promptly come to our table, apologized and said he would be taking care of us from that point forward. He took our dinner order and then walked away. Our appetizer plates and empty glasses still sat before us!!!! When dinner came, a new waitress was now serving us. We had to hold our appetizer plates ourselves so she could place our meals before us. She did take a new drink order and they took another twenty minutes to arrive. Every meal we ordered was either way over cooked or ice cold. When she returned to our table with our drinks I asked for the manager again and said to please just remove our meal because at this point we're exhausted and so aggravated and disappointed with what transpired that we'd all just lost our appetites. The door man approached the table and told us to leave when we were able to! Again I say, WHAT????? This was the most horrendous dinner experience I've ever endured and they absolutely ruined what was supposed to be a fabulous night out and I wouldn't return here EVER!!!
Pros: Drinks
Cons: Service, Food quality, Rudeness of all staff, Time it took to be seated even w/ reservations!
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