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Businiess name:
Masa
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Review by:
citysearch c.
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Review content:
I've lived in the South End of Boston for three years now and have eaten out repeatedly at Masa. On the positive note, nice place, great ambiance., Salsa on Thursdays. Every evening during happy hour they have $1 tapas by the bar (For $10 great tapas assortment that is very filling), and other discounted menu items - they're great. Dinner in the main dining room is also great, including delicous brunch on Saturdays and Sundays (nut crusted texas french toast!). \r
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The huge and unfortunate drawack is the customer service. Everyone from the hostess (who snapped at my guest to hurry up and decide if he wanted to sit at the bar or in the dining room b/c the seat would get taken), the waiter (inattentive), the bartender (I've seen her on multiple occasions cut customers off and slam down drinks on the bar out of frustration when it gets busy), to even the busboy (told our table to move our own plates so he could set down the next course, bad timing all throughout the course). And these all occured on seperate visits. \r
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So in the end it's a tradeoff, food and atmosphere for consistently bad customer service.
Pros: Food, Tapas, Drinks, Atmosphere
Cons: Customer Service
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