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Businiess name:
Masa
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Review by:
citysearch c.
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Review content:
I normally enjoy the weekend brunch at Masa - the food is reasonable and tasty. Nothing, however, could have prepared me for how rudely I was treated this past weekend. We had called to confirm that the brunch was open til 3 and to make a reservation for 2:45 pm. We were politely told that it would be no problem and that as long as were seated by 3, we would be fine. We made the 40 minute commute from Cambridge and arrived at 2:47 pm. \r
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At this point, we were rudely told that brunch was over and they would not serve us. We reminded them that we had a reservation for 2:45 and we had been told we could sit til3. At this point, the host said that brunch closed at 3 and that it was after 3. We showed him all our watches and phones (which are automatically updated). He said his clock said 3:05 and that was the time he was going to use. He went on to berate us for being falsely late. I was astounded. \r
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Any reasonable restaurant would have apologized that the kitchen had closed early. I could never have expected to have been yelled at for being late, according to ""their time."" \r
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Warning: Masa does not hold reservations well and will blame you in case your reservation cannot be met. They also use a clock that is set to a time someone between EST and PST.
Cons: Horrible service; dishonest; do not hold reservations
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