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Businiess name:
Hopson Automotive Repair
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Review by:
citysearch c.
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Review content:
My son's 97 Escort's check engine light came on. Nothing seemed to be wrong, but we took it to Hopson's to be checked out. Apparently the car needed a ""major tune-up"" (a misnomer for vehicles today). We received a call after this was done that the car still had a major problem and they wished to do more work. The bill was already $315 and my teenage son was footing the bill so we told them to stop. When we went to pick up the car, the receptionist said that the car was okay to drive around town, but not for the expressway. This was puzzling because the car had always been very peppy and quick. Driving home, my son was unable to drive above 30 miles an hour and the car shook and sounded like a revving motorcycle. I immediately called Hopson's and was advised that I was told the car had additional problems. I reiterated that although the check engine light came on the car had acted normally and was able to be driven above 30 miles an hour. The receptionist transferred me to Jerry who asked me to bring it back in. I asked for it to be towed in. Jerry did not want to pay for the tow. After much back and forth, and yes, badgering on my part Jerry agreed to pay for the tow. Meanwhile, I did research on the car problem. I found that while Hopson's followed proper procedure for the repair code they did not check out the minor problems that can occur during this repair. I learned that many cars are returned to owner's worse off after the ""tune-up"" because a mechanic fails to ensure that hoses or belts are properly secured. In my son's car it was the hose to the exhaust had dislodged. Hopson's repaired this, but instead of being chagrined and leaving go Jerry did ""other repairs"" to the engined and told my husband that although he wasn't charging my son for this work ""it would be nice if my son threw him a few bucks for it"". Jerry then pestered my husband for several weeks at my husband's job for some kind of payment, including for the tow that Jerry agreed to pay for. My husband finally settled with him for about 50% of the additional work Jerry supposedly did. Unethical shop. Avoid!!!!!!!!!!!!!!!!!!
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