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Businiess name:
M Leonard & Assoc
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Review by:
citysearch c.
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Review content:
Wow-- I cannot believe there are this many people who are being treated the same way! YELP this place, too!
Sarah is TERRIBLE! She is so patronizing and treats people like they are deadbeats. I had moved around a few times last year, so I did not get my medical bill's final notice. In fact, when M. Leonard re-sent the collection notice, Sarah admitted that it was sent two weeks ago, but refused to give me thirty days from the day the letter was re-sent to my correct address. ""It's not my problem,"" she said.
I've never been sent to collections, so I was asking questions to make sure I understood the process and what the charges were for. Sarah's job, I would think, would be to answer these questions. Instead, it's like I'm the one who should apologize from taking away her precious time from... open heart surgery? feeding hungry children? Nope-- just writing down people's credit card information. I'm sure it's a taxing job and requires quite a bit of analysis and high-level thinking.
On the notice, it gave a man's name and an extension. When I asked to speak with him, she refused and said that he will not be back for a while. I asked when so I could call back (hoping to deal with someone more decent) and she said, ""He won't be back."" I tried to clarify, wondering if he literally no longer worked there or she was just trying to make things difficult. Then I decided that I just didn't care.
I mean, if this place's tacit is to berate you into submission, then I guess it gets the job done. I paid just so I would never have to hear Sarah say my name ever again!
It's just sad that a company like this exists and people like Sarah a) exist and b) have a stable paycheck.
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