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Businiess name:
City Fitness
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Review by:
citysearch c.
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Review content:
I absolutely do not recommend this gym to anyone. They nickel and dime anyone they can. In the past 6 weeks I have officially downgraded my membership from the top level to the bottom level on 3 separate occasions with 3 different employees (!!) because I work full time and am a part time student (something I was told was very easy to switch when I signed up). Of course, each time I inquired as to why I was still being billed the old rate I was assured ""oh, so sorry, our mistake, will be fixed and you will be reimbursed."" Nope, didn't happen. The explanation I got from employee #2 and employee #3 was ""Oh yeah, the last guy you spoke with is an idiot, but there's nothing I can do. I can't undo a charge (even if it's our fault)."" Then employee #3 said ""I doubt the woman in billing will refund your money. Sorry, that's just the way it is here."" The gym is not nearly nice enough to allow for this horrible customer service.
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