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Businiess name:
City Fitness
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Review by:
citysearch c.
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Review content:
Terrible customer service.
Deployed 2x to Afghanistan (back to back) so I went in to cancel membership before deploying. They offered to freeze membership, and did NOT tell me that a freeze would cost me any money. 1.5 years later I get back and start to go through my financial history only to find out they've been charging me all along. Politely asked for a refund, and was told that ""I should have checked my account regularly."" Oh, I'm sorry, with my VERY limited amount of computer time I was working on my degree and talking to my family, not scouring my finances for a seemingly obscure $15/mo charge. Finally, after over week of calling and asking for a status of their decision on my account, they offered no refund, but did offer a 1 yr free membership--I explained I would prefer the refund, since the military is moving me. They didn't seem to care, and so now I've got nothing back. This month (as if to add insult to injury) they charged me AGAIN.
City Fitness is NOT military friendly, and I'd imagine they would treat others in uniform just as poorly.
Join ANY gym except for this one. Seriously. If they treated me this way imagine how they will treat you.
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