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Businiess name:
Roman Village
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Review by:
citysearch c.
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Review content:
Roman Village restaurant is horrible. On one visit I substituted the tossed salad for the Ceasar. When I got my bill I saw an additional charge of $1.75 that I was never informed about. I asked the waitress about it and she said that the Ceasar was extra. I asked to speak to the manager because I would've liked being informed of such a charge up front. The manager was completely unapologetic for not informing me of price difference and for the price difference not being on the menu. His response to me was ""Ceasar dressing is expensive. You don't operate a restaurant so you don't know the cost."" I vowed never to go back but I forgot and went today. Today, I ordered the usual with a tossed salad (the Ceasar is not good enough to pay an extra $1.75). When the salad came there was a DEAD FLY in it. I notified the server who never apologized, and took the fly, I mean salad away, after she served all 10 of my co-workers theirs and took additional drink orders. I asked to speak to a manager. The same idiot from my first experience came over and said ""This isn't the first or I'm sure the last time I'll hear this. I'm sorry."" They brought me a new salad but I was afraid to eat it. THEN I was served my meal 25 minutes after my coworkers were served theirs. My coworker sitting next to me ordered the exact same meal but was served with the rest of the table. When the server came I asked if my meal would be free due to the horrible experience and she said she would talk to her idiot, I mean manager. While she did this I decided not to eat the meal. The only thing they did for me was take $2 off my bill. I asked the manager if $2.00 was the charge for flies these days and why he felt ok charging me for a meal I didn?t eat. His response was: ?You should expect this is restaurants. Lettuce grows on the floor. I already said sorry.? I guess he thought that it was acceptable for me, a 7 month pregnant woman, to eat unclean food in restaurants, and that I should pay for it.
Pros: Italian on the southwest side
Cons: Poor management philosophy
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