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Businiess name:
William Effler Jewelers
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Review by:
citysearch c.
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Review content:
I took my fiancé’s engagement ring to William Effler Jewelers to get resized. When we dropped it off to get the estimate, the ring still had some string on it so she could wear it. The employee proceeded to put the ring on the mandrel to see what size the ring was currently at, and how much it would have to be resized. She pressed the ring hard down the mandrel to try to get a reading from the mandrel. I didn’t think anything of it at the time, as we are not jewelry people. We left to come back the next day to hear the estimate.
My fiancé returned to pick up the ring and was told by the employee that it was cracked in two places. My fiancé put the ring on her finger and it was more than cracked, it was broken. The ring no longer made a complete circle, and there was a piece hanging open. The employee did not apologize, but quoted a price for what it would cost to fix. My fiancé was shocked and didn’t know what to do. She had to ask for an envelope to put the ring in, as she couldn’t wear it and left to find me.
I returned the next day as they were closed by the time I saw the ring. I talked to the manager and asked him about it. In describing to him what happened, he stopped me and asked, “She put it on the mandrel with the string on it?” I replied that she did. He said that he would talk to the jeweler who made the estimate and the employee whom we dealt with previously. Twenty minutes later he called me and proceeded to tell me how the ring was old and had been resized twice previously and had a very thin shank. I told him I wasn’t pleased that a piece of jewelry that I dropped off as a ring, came back broken. Then I was told that it did not leave his store broken, simply cracked in two places as the jeweler had said. I asked if he was calling my fiancé a liar, and he said he wasn’t, but he was sure that the ring wasn’t broken when she left the jewelry store. (!!) I brought my fiancé to the store and he said the same thing to her face.
I’m convinced that the manager simply made a business decision and decided he had nothing to gain by fixing the ring as I was never going to go there again after he fixed it. This is true that I would never go there again, even if he did fix the ring. But I think this shows how little this store values customer service, not to mention integrity and honesty. Do not patronize this store, you will be sorry.
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