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Businiess name:
Tuscana Resort Davenport Hotels
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Review by:
citysearch c.
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Review content:
OK so I booked this on Hotwire and yes... I paid next to nothing to stay there, BUT THAT'S THE DEAL THEY MADE WITH HOTWIRE... and taking out their ""slow month"" frustrations out on Hotwire customers is patently ridiculous.\r
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I walk in and sit down at the registration desk. I have prepaid my entire stay through Hotwire. Oops. They have to charge me a $35 cleaning fee on top of my prepaid deposit. \r
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My question to them??\r
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""This is a 3.5 star hotel... I have never paid a ""cleaning fee.""\r
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""Sir (the ""manager"" all but wagging his finger in my face) Sir. This is a RESORT. NOT a hotel.""\r
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""excuse me... huh?""\r
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There was also another non-refundable ""security fee"" of $39.\r
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Me again:\r
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""What for? I have NEVER been charged a ""security fee"" at a hotel in my entire life.""\r
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""Sir. This is a RESORT. NOT a hotel.""\r
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""huh?""\r
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As I sat there in the lobby, a guest was coming in from the pool and a rather surly old woman in the front office jumped on the guest to immediately exchange his pool towel.\r
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I see. Now we are counting towels at a 3.5 star, ahem, ""RESORT""??\r
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My god almighty... I thought I was in the twilite zone.\r
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Hotwire return my money (BTW they NEVER DO THAT) and I proceded to book a 2 bdrm 2 bath 4 star (oh my god another) ""resort"" within 2 miles of Disney for $39 per night.\r
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And at $39 per night... with probably 1,000 vacant rooms in January... in the deepest recession since the 1930s... this other ""ahem"" ""RESORT"" was HAPPY to have us stay there. \r
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I have NEVER in my life been subjected to such ghetto treatment and would advise all potential, ahem, ""guests"" to think long and hard before staying at this hotel.\r
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Oops.\r
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I mean ""RESORT"".\r
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Pros: Looks very good in pictures
Cons: RIDICULOUS CUSTOMER POLICIES AND SURCHARGES
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