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Businiess name:
Saunders House
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Review by:
citysearch c.
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Review content:
My parent was on the 2nd floor rehab wing for a week.\r
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Here is hopefully, an objective review. BOTH the good and the bad:\r
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Administrative Staff - very responsive. Visted the room three times during the stay to see how everything was.\r
Very personable and friendly.\r
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Room: Very clean. Housekeeping staff in every morning - did a great job.\r
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Food: Was half-decent. Dietary Staff very responsive in meeting needs. If anything needed to be adjusted or added, were in the room in minutes.\r
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Nursing Staff: Only 3 nurses + aides for each nurse on rehab wing assigned to approx. 30 rooms and nursing supervisor. Average response to call bell - 20 minutes (this happened on 3 seperate occassions). And let me point out the nurses are not able to communicate until they get to room, so they do not know what the call bell was for until they get there. NOT acceptable in any medical facility. Imagine if there was a medical emergency and you were waiting 20 minutes. More LPN'S and aides than RN's. Often nurses would come in and not tell patient what medication was. When asked, they could not pronounce medication name (scary) or didn't know and had to go back and check what they were giving. Many seemed annoyed or unhappy to be there.\r
Two great nurses we did have, thank you Toni and Marsha, who were pleasant and knowledgeable. Others should follow their lead. And these ladies should be replicated. \r
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Physical Therapy Staff: Knowledgable - Had the patients well being as their number one priority. Actual physcial therapy room: very outdated, no real equipment - needs extreme makeover.\r
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I will say, there was some kind of smell. I don't know if its not enough ventilation or too much bleach, but there was a definate smell on the rehab floor at least. I heard other visitors comment as well. Also hallway was dimly lit and kind've dark. Not good for patients who are learning how to walk again.\r
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Although it is a plus that it is very close to Lankenau Hospital - it is not part of the hospital. That should be made clear.\r
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You be the judge. Check out the ratio of medical staff to patient. Is there a doctor available at all times? What happens in case of medical emergency? How much PT and OT will your loved one get each day? What kind of rehab and equipment does the facility have? If there is any kind of issue (medical, dietary, housekeeping, maintenance) do they make it clear who you can contact and are those in charge assessible?
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