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Businiess name:
Blue Iguana Inn & Suites
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Review by:
citysearch c.
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Review content:
We did not get our romantic get-away as we hoped in Ojai. Their website looked cute so we took a chance. We knew it was a kid friendly hotel, but it was more like a daycare environment. There were kids in the room above us that were loud all day long starting at about 6am. There was another family with young children that were really noisy as well. Our room was cute, but the kind size matress we were promised was nothing but a really OLD & UNCOMFORTABLE queen size bed. When we called the front desk to ask about this situation, she insisted that this matress measuring 60x80 was a king (do your research people). The bed was really uncomfortalbe and we were disappointed that it was a queen.\r
We woke up early due to loud children in the hotel so figured we could take advantage of their breakfast set up. They serve it in a room smaller than a small bathroom stall that was supposed to accomodate 30 guests. There was no place to eat our food, so we had to hike all the way back to our room that was all the way in the back of the property. I knew it was a hotel, but nobody told me that I had to deliver my own food. NOT FUN. \r
The SERVICE was LOUSY, The front desk was RUDE AND CONDESCENDING. Instead of trying to accomodate us, they insisted on arguing and trying to prove us that we were wrong. Nice service. DON'T STAY HERE UNLESS YOU WANT BAD SERVICE AND RUDE FRONT DESK.\r
It's too bad because it's a really cute hotel, but just not run properly. You want friendly and cozy service if you're staying at an intimate place like this is described on their web site.\r
We drove all the way from orange county for a lousy visit. What a waste of a weekend and our money.\r
BLUE IGUANA IN GETS OUR 2 THUMBS DOWN : (
Pros: Ojai is a cute little town, but there are better places to stay
Cons: Rude, condescending, false advertising, loud... wow, this sounds really bad because it is
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