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Businiess name:
Terry Moving & Storage
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Review by:
citysearch c.
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Review content:
There needs to be a star rating that has negative stars. That's what I would give them!
I can't begin to describe the damage done to our personal belongings. We hired this 'company' (for a third time...I told the hubby NEVER AGAIN after the first, but he didn't listen) to move us roughly 1,400 miles. To start, the group of guys were rude and condescending. They goofed off. They thought it was fun to play with light sabers for an hour or so. They were disrespectful to the rental home we were moving out of. The owner's brother was rude to my husband when he asked if the movers could go easier on the wood stairs with the dolly loaded with boxes.
They broke so much stuff!! When the truck arrived at our new location (a day early, so that my husband had to buy a plane ticket to get here the following day! Extra $$ we weren't looking to spend) the movers hired to unload the truck (not affiliated with Terry and they were FABULOUS!!!) kept commenting on how badly the truck was loaded and how much stuff wasn't even wrapped that should have been. Terry company guys tore a 2 foot gash in the side of our two y.o. (very expensive) mattress, nevermind the 5 in. X 5 in. hole they put in the bottom of it. They didn't stabilize our washing machine and the drum came completely loose and disrupted the inner seal. We had to pay to have it fixed. I have several antiques (some small, some bigger) and put a note on top of an old school desk (think Little House) that it's not to be lifted from the top (they broke it last time and I've had it for 38 years and didn't even know the top CAME OFF!!) because it's an antique, etc. Guess what? IT ARRIVED WITH THE TOP COMPLETELY OFF!!!!! And the note still attached! I couldn't believe my eyes.
I use Rubbermaid containers to store some things in the garage and when they came off the truck about 80% of them had shattered lids. Not just cracked, but shattered, like plastic shards in the items being stored inside. The unloaders said all the heavy ones were on top of light ones. Big surprise.
I labeled all my boxes whether they were heavy, fragile, glass, whatever. Either these guys can't read or they just don't give a you-know-what. I'll put my money on they just don't give a you-know-what. Most of the damaged boxes were ones labeled fragile. Hmmm. One that I opened looked like it was drop kicked into the truck. Everything in it was broken...some items were literally shattered (glass) and of course they were antiques. Keep in mind that I wrapped and packed 95% of our belongings for just this reason. And I still get broken stuff.
I could go on, but I won't. Just trust that I'm telling the truth and anyone else on here that is reviewing with a bad experience is too.
CALL SOMEONE ELSE FOR YOUR MOVE!! ANYONE! HIRE STRANGERS OFF THE STREET.
All of the damage done costs more than they charged for the move.
Completely and utterly ridiculous.
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