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Businiess name:
Amato Hair Design & Spa
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Review by:
citysearch c.
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Review content:
I was a regular customer at amato for over a year. I decided I wanted to do something a little different with my hair, but i did not want an expensive upkeep. I asked my hair dresser about highlights. She told me they were $5 dollars a piece, $2 for touchups. I thought that sounded like a great price. I decided to get few. The next time I came back for highlights, I noticed my bill was a great deal higher. I did not say anything to the cashier, as I did not want to embarrass myself. The next time I went back, I wasn't able to see my usual girl, so I had to make an appointment with a different one. She was very unfriendly. When it was time for me to check out, I was astounded by the bill. Finally, I was outraged enough to speak up. i asked the cashier for a print out of all the charges. She seemed a bit nervous and told me she could not give me one, but she could write it all down for me. She wrote me a list and several days later I spoke with a manager. I told him what the stylist had initially quoted me for the highligts. He told me she quoted the wrong price. He told me all highlights were $7 a piece, and there was no such thing as ""touchup"" highlights. He told me he would speak to the stylist and call me back. After that, I never heard from him and I was so frustrated, I decided it was not worth me calling him back anyway, because i will just never go there again. I know what my sylist told me. i specifically asked her questions because I wanted to avoid a situation like this and keep the cost as low as possible. My last bill was over $185, and that was without the tip. It kept getting higher everytime I went back and really went through the roof when I had to see a new stylist who wasn't even more qualified than my usual one. I will never go back there and warn everyone about it. I am also in a profession where work for tips, so I expect to have a friendly person take care of me, not one who does not even smile, then rips me off at the end. DASTARDLY!!
Pros: Close proximity to my house
Cons: misquoted overly priced services, rude, stuck up stylists who scam for extra add ons
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