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Businiess name:
Charter Communications
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Review by:
citysearch c.
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Review content:
I've had Charter communications for about 4 years now. I used to love them. I never had a problem with my service, and if I did they were on the ball getting everything working again and crediting my bill. Recently I moved to the North Valleys. Since then, my 25mbps internet connection has been intermittently unresponsive, I've had 2 technician appointments that never showed up, and every representative I talk to says ""Go ahead and cancel your service if you think you can get better"". \r
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I had the option of switching to U-Verse when I moved since there's a node out here, and everyday I wish that I had excercised that option. My latest experience today was with a representative that was obviously not in the US. When I asked questions regarding my online bill not displaying appropriately and why was my balance different than what reflected on my bill, the agent instead chose to address the fact that when I called to complain about the tech not showing up I was apparently credited too much money. ""I hope you're happy with that"" he says ""Because I will be reporting this agent and I hope she gets in trouble for giving you the wrong credit. Really you shouldn't be complaining about your bill now should you since you got more credit than you deserved the last time."" WTF?! \r
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So then I called and asked to talk to a supervisor. When she answered the line, I told her that the last 3 representatives I've spoken with have been extremely rude and told me to go ahead and cancel my service if I'm not happy. I told her that, as a call center representative myself, I find this service offensive and I think it's bad business. She robotically says ""I'm very sorry for your inconvenience ma'am. We appreciate your business. Now what is the problem today?"" HELLO?!?! That is the problem!!! As a supervisor, you're not concerned about your agents being rude and telling customers to cancel their service?!?!\r
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I don't know how things have degraded so much in the last 4 years, but where I used to recommend all my friends and family to Charter because they were so wonderful to me, now I am posting my first online review to warn people away from them because they are so terrible to me.
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