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Businiess name:
Peggy's Hallmark
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Review by:
citysearch c.
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Review content:
I brought in a gift I had received, with the Peggy's Hallmark price tag, to ask to make an exchange. They refused, ""it's policy to only issue a refund or exchange with a receipt or gift receipt."" There's a big difference between a refund and an exchange. An exchange costs nothing, and as it's unlikely I would exchange for merchandise of the exact same value, I would have spent additional money in the store. To make matters worse, the clerk, one of four in an empty store, kept saying ignorant things like, ""Maybe you could try one of our sister stores..."" Do they have a different policy, or are you trying to make me more angry by driving around further in vain?! ""Maybe you could try back next week..."" I'm here today, and look at my 39-week pregnant belly; I'm not driving one-hour round trip next week in hopes the policy has miraculously changed. Makes no business sense whatsoever; Peggy deserves to go out of business.
Cons: poor customer service, no business sense
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