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Businiess name:
Carolina Back Institute
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Review by:
citysearch c.
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Review content:
Don't even bother. I went to CBI Raleigh first to see what options were available for chronic headaches and neck/shoulder pain. Dr. Gwinn was pleasant, and a nurse took a thorough history questionnaire. The treatment recommended was injections at the pain sites. I said I would need to know what this would cost, and they indicated they would seek pre-authorization from my insurance. What followed were weeks of back and forth via email and telephone -- well over a dozen convos. Finally someone from their billing office phoned and told me the treatment was approved and my copay would be X amount. Great, so I made an appointment and just before treatment, the nurse wanted me to sign an agreement that I would pay up to FIVE TIMES the amount I was told (the copay). When I explained the background, he said there was no such thing as pre-authorized approval for this treatment, and that the copay amount I'd been given was what I would pay IF the treatment were covered. I left without treatment as I could not take a chance. At home I double checked my emails, and sure enough they had -- it appears -- deliberately deceived or at least misled me in a weasly way, into thinking the treatment was covered. I don't know if anyone in pain has been helped at this clinic, but their communications is pretty sleazy and the result is at best a waste of time and at worst, unexpected and treatment that may or may not have helped me, but would certainly have helped them!
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