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Businiess name:
Heavenly Hair Salon
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Review by:
citysearch c.
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Review content:
I decided to try this salon based on the rave reviews I saw online. I feel like they are EXTREMELY misleading and I question their authenticity.
When I first arrived at the salon I was a bit skeptical that it was in an old office building, but I have been to salons in unusual locations before with good results.
I waited at the desk for 10 minutes before someone approached me for my appointment. There was no receptionist to great me. Finally a stylist chewing gum came up to me and asked me what I was there for. I asked for the restroom before me service and was directed down the hall to a cold , old dirty restroom that is shared by a few of the businesses on the floor.
Getting my hair washed was anything but comfortable. First I was led to a dirty sink with hair from the previous customer left in the drain. Disgusting. The stylist who washed my hair did a terrible job. It was not thorough, nor relaxing. When doing combing out my hair she pulled out a comb FROM a DRAWER- I had no way of knowing (or believing) for that matter that it was disinfected. To be fair , I did see the disinfected container to the side of her station.
The stylist was very unprofessional. Very rough around the edges and she did a very messy job on my hair. I was not pleased. My part was zig zag and my hair looked like I could of done it myself at home. What a waste of money.
I also got my nails done - The nail technician was good. She did a great job on my nails and was pleasant. My only complaint during that process was that the room , again , was a complete mess. There were Christmas presents everywhere.
Nobody was rude to me, but I found the overall experience to be EXTREMELY unprofessional and below expectations on cleanliness and customer satisfaction. I felt like they need a serious overhaul on how to run a business. Hopefully they will read this review and take it serious enough to work on training their staff and clean their salon!
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