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Businiess name:
Munson Ski & Marine
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Review by:
citysearch c.
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Review content:
Think twice before doing business with them. Purchased Rinker Cruiser for $135K to be delivered in the Ozarks for which we paid $2500. Once the boat was ready to go and we were on our way to the lake to meet them for delivery they called and said the Missouri permit office was closed which delayed delivery. One of the two employees that were delivering the boat was more interested in swimming than delivery of the boat. They swam off our slip in the marina where no swimming sighs were posted and proceed to drag bird droppings off the dock on to our band new boat. They promised all add ons would be installed per factory specs and they were not. When coordinating warranty work after providing my location 3 times, which they already had, they finally got on the right lake. Getting initial warranty took months because they lost track of e-mails and did not respond for weeks at a time. In many cases it seemed they did not bother to look at the details in the e-mails we sent them. They did write me a check to cover installation and half a generator sound shield which should have been included which was a good start however during a dispute over installation of a grill one of the owners, Mark Manson, said they were done with us and when I stated we still had time left on warranty and warranty work left to be done he stated they were no longer helping us and hung up on me. He was very unpleasant. A year and half after taking delivery we still have warranty work not completed. I have purchased 3 new boats in my lifetime and this was the most expensive and by far the worst in terms of service from the dealer.
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