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Businiess name:
Bluehour
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Review by:
citysearch c.
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Review content:
Let me preface...I am an executive chef, been in the business a long time. I know food, I know fine dining service. This was not it. . I went to Bluehour as a surprise birthday from my girlfriend. It started bad and got worse. The hostess stumbled as to where to put us. We were seated at a two top in the center of the room. Not the most romantic. But my girlfriend was trying to impress me, so I didn't say anything. After 15 minutes waiting for our server to take our order and bring our wine, I started to get annoyed. I noticed the food runner didn't know where orders were going. Big no-no. The app of risotto we shared was so plain it was ridiculous. The hip, cool Bluehour I'd heard so much about was failing. Then the 30 minute wait (after our app plates were removed) started. The server finally came by saying how the kitchen had gotten backed up. I told him as my first time here AND my birthday...I was annoyed. Never mind that we had arrived early and put our order in before 2/3 of the restaurant had arrived. My guess is the server fired our entrees late and all the newcomers orders were put in. After I voiced concern, he came back in literally 10 seconds saying ""Disaster averted, your entrees will be right out."" 10 minutes later, yes, our entrees did come out. Mine, the cod with lentils was good. Though 1 of the 3 random pieces of fish on my plate was odd tasting. And I know what fresh fish should taste like. My girlfriends steak was a temperature over what it was ordered and the parmesan flan tasted as though the parmesan was left out and then overcooked by half an hour. Oh, to make up for our wait, the server brought me another glass of wine on the house. No manager, no trying to make it better, his response, ""I figured I'd get you tipsy to make you feel better."" Are you kidding me?! Dessert was disappointing as well. I understand I'm a tough critic, but this place was ridiculous. I would never come back as a paying customer. And I'm mad I had to pay for that.
Pros: By the glass wines, 4 glasses (equivalant to 1 bottle) cheaper than any bottle on menu
Cons: Service, Management attention to detail, Food Presentation, Can't seem to handle a full dining room
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