Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Bremerton-Kitsap Airporter Inc
|
|
Review by:
citysearch c.
|
|
Review content:
My friend booked my pick up online and we had specifically chosen a certain pick up location near her house before completing our transaction. I was charged $14.75 for everything and we printed it out and it was all good to go.
Next day we got in the car, drove down to the pick up spot and were there 20 minutes early. I then looked at the print out and it had a different pick up location on the reservation than what we had selected on the internet, when my friend thought back on it she said it kept changing it to another location automatically and she had to keep changing it back.
Now, while I will take some responsibility for being foolish and not looking at the print out more thoroughly the night before, we DID call 20 minutes before we were supposed to be picked up at the other location.
But, we were on hold for 25 minutes and by the time a woman answered she said that I was called in by the driver as a no-show and that because I didn't call earlier I wouldn't be getting a refund. I tried explaining to her that I did call 20 minutes earlier than my pick up but had been on hold for 25 minutes.
What really got me though is how the woman dispatcher actually sounded like it brought her pleasure to be giving me such bad news. Absolutely no empathy that there was a misunderstanding. I might not have thought this was so lame if I would have gotten a little less attitude and unprofessionalism from the customer service.
Be warned, I wish I had.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|