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Businiess name:
Four Winds Steakhouse
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Review by:
citysearch c.
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Review content:
We usually go to Four Winds Steakhouse at least every other month, we travel from the Dallas area (about a 120 mile rond trip) to dine there because the food is excellent, the atmosphere is relaxing, and Chef Frank is one of the best in Texas. The New Orleans BBQ Shrimp, steaks, and salads are some the the best around. HOWEVER-the young hostess/reservation hostess is prehaps the most unfriendly, rudest, least customer service driven person I have ever encountered at a fine dining location. My husband and I arrived 15 minutes prior to our reservation, she informed us we would have to wait, she could not seat us. We went to the bar and over 50% of the tables in the dining room were free-no one was seated during the next 10 minutes. Five minutes prior to our original reservation time, I asked her since so many tables were available, is there any way we could be seated. She literally huffed at me, had to say to me that this was making her job difficult and she had to get off the personal phone call she was one (apears she was chatting on the business line with a friend), and had the snottiest attitude and shoved us into a side to side booth the the back of the dining room. This person is maybe 20 years-old; one would think that she would have learned any sense of manners or graciousness. This ruined our whole dining experience for the night. I hope Chef Frank will soon replace this person or at least give her some training in customer service or trust me, no one will be driving 120 miles to dine there again.
Pros: Amazing Food
Cons: Horrible, Rude Hostess/Reservation Hostess
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