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Businiess name:
Salon Matos
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Review by:
citysearch c.
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Review content:
The first time was an awesome experience with Shay, so when I needed a cut and color, I called to re-book, letting them know that I was on a time crunch and needed a quick refresh! Since Shay was not available, I was booked with Mackenzie. After waiting almost 30 minutes to be seated in the stylist's area, she finally said hello briefly from another station and spent the next 20+ minutes chatting with another customer and finishing up her highlighting/foiling- after this, she finally came over to the other station and asked what I needed. When I told her I needed a trim and a color, she rolled her eyes, checked her book and stated that she guessed that she would have time (while one of the other girls prepared the color). She then rushed through putting some highlights in for me- no consultation as to how I like them, color choices, etc. She then ushered me over to the dryers where I sat for another 40 minutes while she continued to work with the other client. She briefly came over to turn the heat on and then someone (not Mackenzie) FINALLY came over to check my hair, take out the foil and wash it. After that, I spent another 20 minutes waiting while she and another girl were STILL working on the other client. I have never been ignored so much or double booked with a hair stylist before and after 2 hours, I was completely disgusted, paid for the color and walked out.
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