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Businiess name:
Value Dry
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Review by:
citysearch c.
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Review content:
Day 1\r
The first day of work went smoothly. At the end of the first day, I was told the job would be completed the next day. It was not.\r
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Day 2\r
On the second day ValueDry was supposed to install a sink, but they could not because the concrete was not dry and the sink was not at my house. I was asked to sign the paperwork saying the job was completed even though it was acknowledged that the sink was not installed and was not even present at the house. The representative told me someone would call around 8 am the next day to schedule installation of the sink. I declined to sign the paperwork. \r
When I arrived home I went to look at the progress of the work. The washing machine hook up had a thin plastic sheet wrapped around it and a slow leak was draining into a bucket that was almost full. We emptied the bucket and put it back to collect the water, just as ValueDry had left it.\r
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Day 3\r
The next day (day 3) no one called to schedule installation of the sink. I arrived home from a half day of work there was water along almost the entire length of the back wall. The bucket had overflowed. The water to the house had to be shut off to prevent the puddle from growing. I called ValueDry and was told they would never leave a house with a leak like that, and that I should call a plumber; when I pressed further, it was admitted that the leak was not supposed to be left dripping into a bucket and that there was a “miscommunication.” Someone came to the house to clean up the majority of the water, and he connected the washing machine to prevent any additional leaking. I still had to Shop-Vac the basement flood where the water was. \r
I called to file a complaint. I told the gentleman I spoke with about the water in the basement, and that no one scheduled the installation of the sink. He checked into the sink installation and informed me the crew planned to be there the next afternoon, but they never confirmed with me this was acceptable. Next, the gentleman asked, “What do we have to do to make you happy?” I replied that I was not sure, but that I was very disappointed. I emailed him the pictures of my basement (yes, there are pictures!). The gentleman stated that he would call me back to discuss this further. We never did discuss what would make me happy.\r
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Day 4\r
A woman called to schedule the sink installation (this was done the day before). However, she needed to determine what time I would be home to sign the paperwork for job completion. I told her that I was waiting for a call back from a gentleman about a leak in the basement. She informed me that the gentleman I spoke with several days prior was sending a check for $150, even though we never spoke and I did not agree to accept any money as compensation for the leak. \r
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Several Days Later\r
I went to do a load of laundry, and discovered that the sink was not securely fastened to the S pipe on the floor. All the water from a full load of laundry went all over the floor. There was more water than when the dripping faucet was left to drain into a bucket. ValueDry did send a technician to make a “temporary fix” until a sink can be properly connected. \r
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I have probably had more water in the basement since ValueDry started work than I did before the basement was waterproofed. I felt pressured to sign the financing paperwork prior to the job being completed. I was extremely distressed when I saw the water all along the basement wall. The lack of communication and proper scheduling was stressful and disappointing. The service I received was not worth the stress, anxiety, and constant lack of knowledge as to the status of work. If I could do this over I would choose another company! For your own sanity, please look for someone else to waterproof your basement.
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