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Businiess name:
Startbright Cleaners & Laundry
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Review by:
citysearch c.
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Review content:
I brought in a good quality comforter for cleaning that was returned with a 6"" rip. I was told I should have inspected it before I brought it home - they weren't responsible.
I stitched it up and less than 2 weeks later brought it back for cleaning again after a spill. This time I inspected it upon pickup and found a 4"" rip in a different location. I asked to speak to the manager and was told she ""was really busy."" They said they'd send it out to be fixed and I could pick it up the next day. No apology.
Two days later I stopped back to pick up my comforter and was told it wouldn't be ready for another 2 days. I asked to speak to the manager and was told she wouldn't be in until tomorrow. They took no responsibility for giving me the wrong information and offered no apologies - nothing!
When I asked if the girl if she realized they had lost my business the girl only smiled and said, ""Yep."" Avoid this business like the plague!
The comforter was on my bed for less than a year - it was in great condition and could only have been ripped (twice!) by extremely rough handling. Not one person I spoke with apologized or took responsibility for the damage or acknowledged the inconvenience at having to come repeatedly to pick up my order. I'll never use them again.
If I could rate this business a ZERO, I would.
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