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Review content:
I’m writing as Mother of the Bride so as not to be written off as a Bridezilla. I’m a professional business analyst and will be as objective as I can. The wedding was a beautiful experience; Captain Lonnie was a perfect addition, administering the vows while we passed the lighthouse. The staff assigned worked hard, and to them we say thank you. But, it was very frustrating to work with the Sales & Mrktng Dir. It wasn't until 3 days before the wedding that she began to communicate with us. Our daughter tried on many occasions to communicate through emails and phone calls, and there wasn't 1 single response back to her until a few days before the wedding, causing much stress and anguish. Even my phone calls went unanswered. We heard many reasons why she didn't respond: she was sick, took her 1st vacation in 17 yrs, forgot her phone charger, etc. However, a real professional knows to return a phone call or leave an 'out-of-office' message response to emails. On Mon, Aug 2nd, 4 days before the wedding, our daughter sent an email asking the Sales & Mrktng Dir to call her by 5:00 p.m. that day but received nothing! I stopped by the FantaSea office at 5:30 pm; it was closed. On Aug 3rd, we finally received an email from the Sales & Mrktng Dir, apologizing and explaining in a very sophomoric way, using CAPS and little ~'s, and saying she was “Soooooooo sorry”, as if we were teenagers. We asked that she not be on the boat during the wedding, because of her incompetence, unprofessionalism, extremely poor communication and the anguish she caused us. And, although the wedding charter was very memorable, the aggravation and frustration will also be remembered. If you are looking to charter this boat, ask to deal with someone other than the Sales & Mrktng Dir. To the staff of FantaSea who supported our daughter's wedding, we say 'Thank You'. To the Sales & Mrktng Dir, please never treat others the way you treated our daughter and please take lessons in common courtesy.
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