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Businiess name:  Siciliano's A Taste of Italy
Review by:  citysearch c.
Review content: 
Mixed review on this place. I'm a huge NY pizza fan. Siciliano's has very thin crust, home made sauce... pizza with potential. The problem is inspiration and attitude. I eat there the other day to try their pie again. The ingrediants were great, but the pizza was scorched burnt. By this, I mean the cheese was so brown/black that it was actually crispy (cheese crispier than the crust! lol). The ironic part is, I specificall requested ""lightly cooked"" in fear of this happening. I complained and the waiter waid he can re-do it, but it would be at the back of the queue and take abotu 25 minutes since it was busy (lunch time). Then offered to discount the current burnt pizza instead, which for the sake of time, I accepted. At the end of the meal, the owner visited our tale. I thought that was a nice jesture. She asked how the food was, and I mentioned the pizza. She said next time, ask them to remake it. I explained that the waiter said it would have taken 25 minutes, and she replied, no, only 10 minutes because they would put it at the front of the queue. A little later, I got the check. No discount on the pizza. I asked the waiter, and he said the manager said no on the discount. THis whole experience, fromt he missinformed waiter that could not execute on what he promised, nor knew the re-cook process, to the bad management, to the cook who ignored my ""lightly cooked"" request and totally scorched the pizza... I was with 2 business people, and didn't want to make more of a scene than I already did, so did not pursue it. As I was walking out, the waiter got me and appologized for everything, and gave me a slice of cheese cake to go, and said his management didn't know he did that and he would probablky get in trouble, but he felt bad so wanted to do something. The bottom line is I've never seen such cheap, non-focused on customer service, management at any restaurant I can recall. Sometimes, a busy place can mess up food (like burn pizza), but to be that unwilling to make it right or honor what the waiter offered? Really pisses me off in principle... Not sure I want to go back to see if the burnt pizza was a one time mistake, or a regular thing...\r

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