Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
Businiess name:
Clarke Cooke House
|
Review by:
citysearch c.
|
Review content:
I went there for dinner on Monday 05/18. both my wife and I were cebrating our one year anniversary and the place came highly recommended. We were seated right away and the waiter came to get our order. After that he disappeared. Never came back. We waited and waited and waited. \r
\r
We could clearly see that other tables were being served pretty fast. After about 20-25 mins of no activity, I had to summon the waiter to ask for bread. Bread is something that comes pretty fast, but I guess it took this waiter more than 20 mins to bring bread. While he brought us bread, he also mentioned that he was too busy and he was taking other orders. Any way we gave him our order and waited for appetizers…and waited….\r
\r
Finally after another 35-45 minutes, the the waiter showed with our entrees. We were baffled and asked him where are the appetizers? He said that he screwed up and forgot about the appetizers. Now this was getting really weird. \r
\r
My wife’s entrée (the Korma) was burned (both the vegetables and rice were pretty burned). We told him right away that this does not look right and it is burned. The waiter (Dennis) replied very curtly that this is the way it is cooked. He was like this is how it is. \r
\r
I told him pls take this entrée back we are not paying for this. He came back a 20 minutes later with the same entrée but this time it was half cooked. At this point we pretty much realized that they would not be able to get it right so we are better off ordering something else from the menu. Also at that time we had pretty much decided to get up and leave. As we were discussing that, the waiter (Dennis) mentioned that dinner was on the house since he had messed up so many times. Since it was getting late and we were really yhingary, we decided to stay and eat what we had. So the both of us sat and picked on one plate till the other entrée arrived. \r
\r
The second entrée then arrived by the time we were finished with the first one ( so much for having dinner together). After that this waiter (Dennis), then told us that deserts were on the house as well. We both shared one desert and summoned him over to clarify that we were all set. He then informed us that we had to settle the bill. We were flabbergasted and told him that he had said we need not pay, he flat out refused that he ever mentioned not paying and offered us that we talke it up with the manager. So the manger (Nick) arrived and said we have to pay the bill. He did acknowledge that the service had been sub par and shoddy. In the same sentence he said “if my waiter was as bad as you are putting him to be , then he would not be working here”. He did offer to take care of the desert only. \r
\r
Needless to say we slapped the money in his face and made it back to our hotel. I have traveled quite a bit and this was by far the worst service in any restaurant that I have ever had. The food was pretty bad as well. \r
\r
The next day I called back to the restaurant and spoke with Jeffery (the dining room manager). I have to Jeffery was kind enough to hear my whole story. He asked for clarification where it was necessary. He asked for detailed info about the entrees that we had had. I was pleasantly surprised that he took the time out to understand the situation and he did offer sincere apologies as well. He also promised me that someone would call me back.\r
\r
I feel so bad and mistreated that I took the effort to write this letter as well as post a review of this on the internet.\r
\r
Pros: Bad place, bad food and really bad service
Cons: Bad place, bad food and really bad service
|
Reasons for reporting (512 characters left):
|
Reasons are required.
|
or
Cancel
|