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Businiess name:
Hokus Pokus
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Review by:
citysearch c.
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Review content:
Took my daughter to their store thinking I could find her a costume for Trick Treat and wanted to find out what their rentals are like since she has a 10th birthday coming up in December. When I walked into the store, the one person I could see working there walked away quickly and didn't even say hello. So I wandered around for a few minutes and tried to find my daughter a costume. Most of the costumes were either halfway out of their bags or looked like something a street person would wear. I only found one thing that I would allow my daughter to wear, but it was very expensive. I think it was about $35 or something like that? I tried to get someone to show me where the try on rooms were and it took me a few more minutes to find the employee who by this time was hiding in the back talking to some tall man. He was helpful in that he showed me where the room was. I asked if his female associate would be so kind as to help my daughter as I am her Dad and didn't want to embarrass her. When the female employee heard this, she rolled her eyes and then came over, almost yanked the costume out of my hand and went in with my daughter to help her try it on. My daughter ended up not liking the costume, which only made her more irritated. She shoved the costume back in the bag and then threw it behind the counter and didn't offer to help me find anything else. At that point, I could not find the man to ask him anything so I didn't get to inquire about the party rentals. I was very disappointed because I used to shop here all the time and they didn't used to treat people this way in the past. In fact, I remember a very kind elderly lady who was very sweet and she used to be in their store on the other side of town. My daughter remembers her too. This place has really changed for the worst and I won't be taking my business there again.
Pros: Used to be a nice place to shop
Cons: Bad Customer Service, Prices Very High
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