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Businiess name:
Twin Oaks Banquet Reservation
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Review by:
citysearch c.
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Review content:
We recently held the reception to my daughter's baptism at this well-reputed venue. The entire process from booking the reservation to the event itself was terrible. Upon contacting them, they told me I had to go there to pick up a banquet menu. When I arrived, nobody knew what I was talking about. I waited for 40 minutes for an extremely rude and obviously annoyed gentleman to give me the wrong menu. Although our event was at 1pm, they only offer the dinner menu on Sundays but he apparently didn't know that or didn't care. When we finalized the reservations I was told that I would have to go there to put down a deposit. My second trip there was identical to my first - nobody had any idea what I was talking about and 40 minutes later I was told that no deposit was necessary I just had to call to confirm. My confirmation calls were not answered or returned. When we arrived the day of the event (I'm not making this up) our waiter actually tried to pocket a gold bracelet that my daughter had dropped. Fortunately a member of my family saw him do it and called him out on it. He put the wrong menus on our tables and blamed it on someone else. After a mediocre salad, the busboy pulled my dirty salad fork out of the bowl and gave it back to me so I could use it for my meal. The unfriendly waiter screwed up our food and drink orders and kept two pieces of our cake, all the while showing everybody pictures of his baby from his phone. I have never been to such a poorly run, disorganized excuse for a restaurant. Save yourself some serious aggravation and stay away from this horrible place.
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