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Businiess name:
Gill Tire
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Review by:
citysearch c.
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Review content:
Just stay away from Gill Tires. Sam is the rudest owner ever and doesn’t take responsibility for his shoddy repair work. To sum up, Sam Gill, the owner of Gill Tires, is unskillful to be doing auto repair work and should not be in business doing this trade. Better off being a deceptive car dealer than an auto mechanic.
I went in to have my brake worked on and came out with my car pulling strongly to the right and also my brake / car being rough when applying the brake. Then when I went back to tell Sam the problem he denied any responsibility and that it was not his fault.
He said it was my alignment problem that is causing the pulling and wanted another $60 to adjust the alignment. An auto mechanic friend of mine said my alignment was fine and any pulling would be from defective tire(s). I had my tires replaced almost a year ago and already had them rotated about 1,000 miles ago and my car was still going straight before going into Gill Tires for brake service.
After trying to tell Sam what is going on for the longest time because he wasn’t listening to us, he decided to switch the front 2 tires to see if it is an alignment problem or not… After switching the tires, the car was pulling to the right and then to the left and then to the right again. This is an indication that it is a balance problem, so I told Sam that, and that the balance problem is also why the car felt rough when applying the brake. He was like, “I don’t know… I don’t know how to answer that…” I was like WTF??? I don’t even work in the auto repair business and I know what the diagnosis is.
He said he has been in the business for 20 years and he doesn’t know jack about balance problem causing rough braking and making the car pulls, alternating from left and right, is just unbelievable to me. REALLY, HE SHOULD NOT BE IN THE AUTO REPAIR BUSINESS. He was like “how should I know you want to balance the tires after we take the tires off the car?” LIKE SERIOUSLY? You don’t know that the tires might not balance the same after you take the tire off and put the tire back on the car? What an incompetent sly fox. Then he wanted $20 per tire to balance the tires. If someone couldn’t do a job right after 2 times, do you really think I would let him scam me a third time? Ich don’t think so.
I requested my old parts back and he never showed them to me. I don’t even know if they were even replaced. The moral of the story is STAY AS FAR AWAY FROM GILL TIRES AS POSSIBLE. Also, Sam needs a chill pill to control his anger and learn some customer service. I really should have researched online before going in to have my car serviced. Apparently, someone already rated Gill Tires 1 star on Yelp. Now it is too late. I lost $235 for brake pads replacement and rotor resurfacing that I don’t even know if Sam actually replaced my brake pads or resurfaced my rotors at all. Now I have to take my car to another place to balance the tires. Argh… shame on SAM GILL of GILL TIRES.
Pros: 1 star is too generous
Cons: the owner, customer service, deceptive
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