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Businiess name:
Communications Dmr
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Review by:
citysearch c.
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Review content:
Unprofessional, unprepared, over sold and under delivered only begins to sum up our experience with DMR. We had simple requests when signing the contract, caller ID, AA, VM, call reporting and customer service. They failed to deliver on all of these requirements. On top of that they have unreliable service! The T1 circuit would be down for the majority of the day for the first 3 weeks after install forcing us to sit and twiddle our thumbs while they worked on the circuit again. Adding to the pain their billing was wrong and almost 30% higher than the signed contract. \r
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Installation: On the first appointment set to install, the technician came with the wrong equipment. At the second install date the technicians attempted to leave with out testing our incoming lines (they did not ring through). The lead installing technician was rude, sloppy and unprofessional. He mounted the router at an illogical location, and left a mess with the wiring. No project manager and a lack of customer service make for sour installs. After install we asked for system instructions for our voice mail, and AA. The instructions provided were wrong twice. They did not provide correct voice mail instructions until 3 weeks after install. DMR does not provide basic functions like music on hold or caller id that were standards ten years ago.\r
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Termination: Upon relieving DMR of our services they refused to release our phone numbers until we paid our account in full (COMPLETELY ILLEGAL BY FCC GUIDELINES). Even after paying our account their porting rep decided to play games and provide incorrect information stalling the porting process. God forbid you ask someone at DMR to assist their customers.\r
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In summary DO NOT USE DMR. They were not able to deliver any of the promised services and they didn?t care. \r
Pros: Numerous ring tones for phones.
Cons: Terrible Customer Service
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